There is no denying the powerful influence technology has had on the world business. It has impacted the way that employers find employees, the way that work is done, how employees are paid, marketing and advertising, as well as security issues. In these and many other aspects, technology has optimized business.
Optimizing a Business’s Workforce
Employers realize that finding good employees is a challenge. In order to accomplish this goal, they must review an overwhelmingly large amount of information about the individuals they are considering, including their qualifications, education, and work history. This can be a time-consuming process that can lead to nowhere. Technology allows businesses to use big data to examine thousands of resumes, social media sites, and job postings quickly. They can hunt for the talent that meets the requirements as well as matches their business culture.
Optimizing a Business’s Schedule
Businesses that require products and services to be delivered in various locations on a tight time schedule rely on technology to monitor field service vehicles, driver performance, and the arrival and departure times of the parcels they are transporting. Technology allows businesses to compile electronic form data created by in vehicle devices like tablets, smart phones, and tracking systems. Then this information is analyzed and turned in to usable information by programs created by companies like OpinionMeter. The result is a business that runs more efficiently and cost-effectively.
Optimizing Customer Service
Customer service is at the heart of business. The quality of service a customer receives has a direct impact on their loyalty to a business’s brand. Technology is allowing businesses to be responsive to the complaints and desires of their customers. Websites, email, and social media allow businesses to give their customers what they want, when they want it, as well as offer places to lodge complaints. These technologies include data management and analytics, marketing automation, and self-service optimization.
Optimizing Supply Chain Management
Digitally driven business procurement processes are essential for the success of any large enterprise. It is estimated that poor coordination between management and suppliers leads to $30 billion in wasted revenue every year in the United States alone. For this reason, businesses have implemented a zero waste policy and have been able to enact it by relying on technologies like the Internet of Things and cloud-based software to optimize their chain management. This has allowed them to improve their efficiency, have control over their supplies, and diversify their suppliers.
The world of business is faster now than ever. In order to be successful, businesses must work at optimal efficiency. Technology plays a key role in making this possible.