The shipping process requires a great deal of logistical planning. Customers could become disgruntled if their products are delayed or damaged during the shipping process. Use these four tips to make your company’s shipping process better than the businesses you compete against.
Implement a Real-Time Tracking System
When a person orders a product, he or she often wants to know where it is and when it will be delivered. Consider implementing a real-time tracking system for the shipping of your products. There are many software packages and apps that allow you to do this. Many of these systems are based on the scanning of QR or bar codes and are combined with GPS units.
Buy a Semi
Buying a semi allows your business to have more control over the shipping process. You will not have to wait on a logistics or delivery company to pick up orders, load them, and get them to your customers. Your company should be able to create a delivery system that maximizes efficiency and prioritizes customer service. Owning a semi, like those available from Arrow Truck Sales, makes it easier for you to ship products on the same day as the customer orders them.
Allow Customers to Choose a Delivery Window
Customers will put you ahead of the competition if they are able to choose a delivery window. If your customers work and are not at home during routine business hours, they might want the option to have their products delivered to their homes after 5:00 pm or on a Saturday. When you deliver products to other businesses, they might want deliveries early in the morning in order to accommodate their own customers.
Use Thorough and Unique Packaging and Packing Materials
Careful packing and packaging of your products is also important to customer satisfaction. The right packing materials ensures that products will not be damaged during the shipping process. Consider using unique packaging that reflects the style of your business. For example, if you are a pottery company offering a full array of colors in your products, consider brightly colored packaging that reflects this style.
In addition to offering best-in-class products, your business can also move ahead of the competition by optimizing shipping services. Giving your customers some control over when their items are delivered is a great option to develop favorable relationships. Taking control over the delivery process by buying a semi-truck and using superior packaging and careful packing techniques will also set your company up for great success.