If you own a small trucking company, your truck drivers will be the face of the company. They will be the ambassadors of the business both when delivering goods to customers and when driving on public roads. This is why it is important to make sure that they reflect the values and culture of the company. As brand ambassadors, your drivers will help to project a positive image of the company, a factor that can help you to attract more customers. In order to ensure this, you should consider training your staff by following these simple tips.
Make Sure the Training Program Teaches Courtesy
Your drivers will interact with customers on many occasions. If you are to ensure that they represent the company well, you should make sure that the training program teaches courtesy. Customer service training that incorporates professional greetings when they meet customers will go a long way in helping to build and maintain strong relationships.
It is important to remember that the main responsibility of the staff is to drive trucks on public roads. When training your truck drivers, you should consider prioritizing safety. This means ensuring that your drivers pay attention to all road signs, rules and regulations. They should also learn different signals on the road.
Professional Dressing and Personal Hygiene
In the world of business, first impression matters. Training for your staff should include lessons on how to dress professionally and observe good personal hygiene. When your truck drivers are clean, well-groomed and presentable, your company will come across as reliable and trustworthy.
Proper Record Keeping
In addition to driving trucks and delivering goods to customers, you may also require that your truck drivers keep and maintain proper records. During the training program, you should ensure that the staff can clearly record the number of hours driven, the distance covered as well as the deliveries made. This will make it easy for you to run the business. You can make this easier through trucking software, such as that from Nastek National.
Sharpening Their Driving Skills
Training should also provide an opportunity for your truck drivers to sharpen their driving skills. By the end of the training program, all drivers should be in a position to deal with most unexpected situations on the road. They should also horn their backing up and turning skills as well as other maneuvers.
If the training program is to deliver the desired results, you may want to explain to your drivers why it is important to participate and remain committed to the exercise. This will also make your staff feel valued and appreciated.