Adobe Systems (Inc.) have done an exceptional job while designing the Creative Cloud suite which presents a huge variety of standalone software solutions for a wide array of computer users. Among them, the one of most famous standalone software is Adobe Acrobat widely used for reading PDF (Portable Data Format). It’s pro version also supports making PDF files directly from any file format simply with a few clicks. Adobe Acrobat has been developed by hundreds of talented software engineers and subjected to years of development period. This greatly does away with the probability of any bug creeping up. However, exceptions are always there Sometimes issues aren’t caused within the software, rather they’re posed by the runtime environment of the user. This article intends to cover a cursory look at why Adobe Acrobat freezes and presents some easy steps to solve it.


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Solution 1: Update Adobe Acrobat

Adobe Acrobat comes in two flavors, the free version and the pro version. The Pro version has the added advantage of containing some extra features such as creating PDF files from any file format. Both of these flavors can be easily updated by simply going to the URL given in bullet point # 1 below.

  1. Visit the following URL: https://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
  2. Download the newest update from the given list. If you have installed any Ad Blocker, be sure to disable it for a smooth downloading process. If you simply want to install and update the free version of Adobe Acrobat, use this link instead of the one given above: https://get.adobe.com/reader/
  3. Install the Adobe Acrobat update.
  4. Now restart the system for changes to take effect.

Solution 2: Update The Graphics Driver of the System

The software which comes with the Adobe Creative Cloud is known to utilize the GPU to render its user interface for giving a faster response time. It’s really useful, particularly when using a large file or processing a large amount of data at once. Therefore, make sure to install the latest version of the Graphics Driver for getting a good performance out of the system while using this software.

  1. Click on the start button.
  2. .dxdiag
    Search for dxdiag and open it from the Search Results
  3. Switch to the Display tab. Now locate the name of the graphics device to find the currently active graphics device. The first word denotes it’s brand.
  4. Note the brand name from step # 3 and then use the respective link from below to download the relevant driver.

Solution 3: Use The Creative Cloud Cleaner

Creative Cloud Cleaner is a sophisticated tool developed by Adobe Systems (Inc.) to sort out problems related to their Creative Cloud suite. It removes the junk, left over files of Creative Cloud suite and allows users to go for a fresh installation. Even though this doesn’t guarantee the best solution, it’s still a good way to solve problems caused by the messing up with the settings of the software.

  1. Visit the following URL: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
  2. Download the software from the list. You may have to scroll down a bit to find the exact URL to download the software. Once it’s found, click to download.
  3. Run it in administrative mode.
  4. In the software, select the language and agree with its license. Then you will come across a bunch of choices (see below screenshot). Pick either 1 or the version number of the Creative Cloud suite installed in the system to clean up any leftover files.