4 Vital Elements Your Live Chat Software Should Have

As technology has evolved, so has customer service. We’ve gone from in store and phone support to email and even social media help for customers. Live chat support is the latest customer support trend and has emerged out as a highly effective platform for entertaining customer’s problems. Live chat has become a…

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Top 10 Tips of Live Chat Success for Your Business

Communicating with a customer over live chat can be different than interacting with a customer physically, over the phone or through email. Sometimes customers can misinterpret what you are trying to say as communicating through text messages can leave more room for interpretation. Though, that does not mean you need…

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IDEAL TIME TO JUMP ON THE CHATBOT BANDWAGON

Chatbots have become a darling of the modern biz. According to Business Insider, by 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented and Mindbrowser’s survey found that 96% of businesses firmly believe that chatbots are here to stay. That’s enough to cast off any doubts regarding…

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